Tuesday, June 15, 2010
Dear Ms. O'Connor,
I just returned home from my Alaskan vacation that began in Fairbanks. I purchased a fossil carving that was too large and fragile to pack and the Post Office was closed due to the Memorial Day holiday. I needed to catch a train to Denali, so I asked the front desk to mail the package for me.
I expected the package to be delivered to my office and when it wasn't there today, I felt so stupid for having left it with a total stranger. I was too embarrassed to even contact the Post Office to track it. When I got home from work, the package was at my door! I was so surprised, I thought I would never see it again.
The Staff and everyone we met were so friendly and helpful. One of my traveling companions is an above the knee amputee with a prosthesis. He fell and broke his prosthetic leg, which should have ended our vacation.
Your staff offered to drive us to Wal-Mart at 3:30 AM to buy hardware and an airplane mechanic in the lounge, Joe Davis, went home to get his tools and stayed up all night to repair the leg.
I want to thank everyone who allowed us to continue on our fabulous vacation which would not have been possible without the help from the wonderful people at Pike's.
You should be very proud of your staff and the excellent service they provide. Thank you again for making our stay enjoyable and restoring my trust in mankind.
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